To use your Lifestyle Gift Card or Voucher, you’ll need to redeem it first — just click here to get started.

Here’s what you’ll need to do, depending on the type of Gift Card you’ve got:

Digital eGift Card (sent by email)
1. Click 'Go Shopping' in your email to reveal your gift.
2. Enter your Gift Card Code and your PIN from the email then hit 'Get started'.
3. You’ll be asked to log in or create an account with your email.

Physical Gift Card
1. Go to redeem.lifestylegiftcards.co.uk/redeem
2. Enter your Gift Card Code (you’ll find this near the bottom)
3. If asked, pop in your PIN too.

Got a QR code? Scan it with your phone and it’ll take you straight to our website.

Heads up — if it's just been bought (within the last 24 hours), there'll be a short delay before you can redeem it.
You’ll need to wait up to 24 hours after buying before you can register your Lifestyle Gift Card or Voucher. This helps us run important anti-fraud checks to keep things safe for everyone.

Yes - but the expiry date can vary depending on how you received your Gift Card.

• If you purchased your Gift Card directly from our Buy site or in-store, your Gift Card is typically valid for 18 months from the date of purchase.
• If you received your Gift Card from your employer or another organisation, these Gift Cards usually have a 2-year expiry, although this can vary.

To check the exact expiry date of your Gift Card, simply:

1. Log in to My Account
2. Go to Statements
3. Select Breakdown to view your Gift Card details, including the expiry date.

We’d love for you to get the most out of it, so don’t wait too long to use it.

It depends on the retailer - some eGift Cards can be used online, some in-store, and many work for both.

You’ll see all the important info once you’ve redeemed and are ready to swap - just check the details on the retailer’s page before you confirm.

No, you don’t need to spend the full amount at once. Once you redeem your Gift Card or Voucher, the value becomes "Credit" in your account. You can then choose to spend it all with one retailer, or break it up between several.

For example, you might have received a £50 Gift Card, and once you've redeemed it, it becomes £50 Credit in your Account. You might then choose to swap for a £20 gift eGift Card with Deliveroo, and then a £30 eGift Card with John Lewis, totalling £50.

Any unused credit will remain in your account until you're ready to spend it. Just make sure you use it within 2 years of the original date of purchase.

It depends on the retailer - each one sets their own expiry dates.

You’ll find all the details in the Important Information section of each brand page on our Redeem Site when you swap, and they’ll also be included in the email with your eGift Card. Where possible, we’ll link you straight to the retailer’s terms too, so you’ve got everything you need.

No. There are no fees or additional charges through the Gift Card redemption process.

Once you’ve swapped your Lifestyle Gift Card, the retailer’s own terms and conditions kick in - including what happens if something gets lost.

If your Retailer eGift Card goes missing or doesn’t arrive, you’ll need to get in touch with the retailer directly.

Just a tip: double-check the email or delivery address when swapping, as we send your details exactly as you enter them

Just head over to redeem.lifestylegiftcards.co.uk and log in. Your balance will be waiting for you in the top right corner under ‘Credit’ — easy!

We’re here to help Monday to Thursday, 9am to 5.30pm, and Friday 9am to 5pm. We're closed on bank holidays.

Reach out by emailing enquiries@lifestylegiftcards.co.uk - we’re always happy to help.

Have a business enquiry?

Reach out to our Accounts team at sales.team@motivates.co.uk

For larger business orders, simply complete our contact form here, and our Accounts team will be in touch to help you.

A Christmas cash bonus may feel generous, but it’s always taxed through payroll — meaning your employees receive less, and your business pays additional employer costs.

A £50 Lifestyle Gift Card, however, is tax-free* for both employer and employee. Your team receives the full value to spend across 500+ top brands, while your business avoids PAYE and National Insurance. It’s a smarter, more cost-effective way to reward your team at Christmas.

For more details about our trivial benefits and to calculate how much you could save, click here.

*Subject to HMRC’s Trivial Benefits allowance. See HMRC Employment Income Manual 21864 for details.

We offer flexible payment options for business customers, including credit card, BACS transfer, invoice, and prepaid credit.

At the moment, our Gift Cards can only be used in the UK, however, we work with providers for Ireland and rest of Europe.

Absolutely. Our Self Service platform gives you the freedom to order whenever you like - one gift or many, all in a few easy clicks.

If you’re new here and don’t have a business account yet, you can create your Self Service account here.

Already have a business account? Just check in with your account manager and we’ll get you set up.

We do. Alongside Gift Cards, we offer a range of employee reward and engagement solutions:

Reward Platforms – Fully customisable internal reward and recognition platforms designed to motivate and engage your teams.

Long Service – Meaningful long service awards that recognise loyalty and help increase retention.

Events – From conferences to team-building activities, our internal Events team can support every type of budget.

If you’d like to explore these options for your business, our Accounts team is here to help. Speak to your Account Manager or contact us here.

There is no maximum limit on orders, however your standard Self Service spend is set at £2,500. But if you need more room, you can easily request an increase within the Self Service portal.

Lifestyle Gift Cards can be used across a wide range of business rewards and incentives, including:

Reward and Recognition – Celebrate achievements, performance and everyday wins with flexible, instant rewards.

Christmas Gifts – A simple, popular way to say thank you at Christmas, with 500+ options to suit every team and budget.

Long Service – Recognise loyalty and milestones with a meaningful reward that employees genuinely value.

Staff and Client Incentives – Motivate, reward or retain employees and clients with a versatile incentive they can choose how to spend.

Claim Schemes – A bespoke solution for customer promotions, rebates or incentive schemes, with automated fulfilment and distribution.

Whatever you want to recognise, thank or celebrate, we’re here to make it easier.

We offer three ways to receive a Gift Card, depending on how you’d like to reward your team:

Physical Gift Cards – Beautifully packaged in a stylish, premium wallet with a gift card and personal message that will impress every time. Your message appears on a branded message card, alongside the Lifestyle Gift Card.

Digital Gift Cards – Sent directly to the recipient’s inbox, making them ideal for instant or remote rewards.

eGift Card Codes – Supplied as an Excel file of unique e-codes, ready for you to send in your own emails or internal communications.

All orders can come with free branding and personalisation.

You can create your business account in just a few minutes through our Self Service portal, or leave your details here and we’ll get you set up in a couple of minutes.

Yes - after your first order is paid upfront via BACS, you can switch to invoicing. It’s quick to set up, just subject to approval from our Finance team.

A business account gives you more perks, more ease, and more choice:

- Longer expiry: 2 years instead of 18 months

- Bigger selection: access to even more top retailers

- Full reporting: keep track of every order effortlessly

- Free personalisation and branding: make every gift feel special

- Dedicated Account Manager: friendly support whenever you need it

- Order history saved: all your orders in one handy place

More benefits, less hassle.

Yes - we can provide a clear, itemised invoice for your records.

Yes - we offer seamless API integrations to make ordering even easier. Just chat with your Account Manager or get started here.

Your data’s safety is our top priority. We’re fully GDPR compliant, ISO certified, and hold Cyber Essentials certification, so you can trust your company information is in safe hands.

Because we give you more - more choice, more support, more flexibility:

- No fees, no contracts, no minimum spend

- 500+ top retailers - market-leading selection, from department stores to holidays, meals, takeaways, experiences, cinema, and concert tickets, so there is a choice for everyone

- 2-year expiry - market-leading, giving more time to enjoy

- Free personalisation and branding - plus bespoke options like labels and certificates

- Events and reward expertise - we help you celebrate milestones and achievements

- Flexible payment - part pay with cash if you like

- Dedicated Account Manager -support whenever you need it

If you'd like to create an account, you can reach out to our Accounts team here.

Absolutely! All orders, whether physical Gift Cards or eGift Cards, are fully customisable. You can add your company logo and your own message - completely free of charge

Yes - whether it’s eGift Cards or physical Gift Cards, you can send them in bulk through our Self Service portal, making it easy to reward, thank, or celebrate your whole team at once.

Yes - you can! Both physical and eGift Card orders can include unique, personalised messages for each recipient, adding that extra thoughtful touch to every gift.

If your card is lost or stolen, email us at enquiries@lifestylegiftcards.co.uk. You must have your Gift Card Code in order for us to replace it. We can then block the card to stop any further spending and arrange a replacement.

There’s no re-issue fee if the card hasn’t been used. We can’t accept liability for any spending before you notify us, and written confirmation of the loss or theft is required.

We’d love to hear from you. Just drop us an email at enquiries@lifestylegiftcards.co.uk and our team will be happy to help.