Terms and Conditions
1. Terms & Conditions
These Terms and Conditions apply to the use of the Lifestyle consumer Gift Cards and Gift Card Codes (including, but not limited to, Lifestyle Ultimate, Lifestyle Eat, Lifestyle Home and Lifestyle Fashion & Beauty) and should be read carefully before use or purchase.
Lifestyle consumer Gift Cards and Gift Card Codes are wholly owned and operated by Motivates Inc. Ltd a company registered in England and Wales under Company registration number 11319734 (‘Motivates’). Our registered offices are at 3 Bath Place, London EC2A 3DR.
For the purposes of these Terms ‘we’ and ‘us’, refer to Motivates and ‘you’ and ‘your’ refer to you the user (of a Lifestyle consumer Gift Card and Gift Card Code) and ‘Gift Card’ and ‘Gift Cards’ refer to any Motivates owned consumer Gift Card and Gift Card Code.
If you have any questions regarding the Terms and Conditions, please email us at enquiries@thelifestylevoucher.co.uk.
2. Using and Registering your Gift Card
2.1. Gift Cards only have value after full and successful payment at a till.
2.2. For security reasons there is up to a 24 hour delay from point of payment at till to the card being active.
2.3. Gift Cards can only be redeemed via the specific websites associated with, and printed on, each Gift Card type (i.e. www.lifestyleultimate.co.uk, www.lifestyleeatgift.co.uk, www.lifestylehomegift.co.uk, www.lifestylefashiongift.co.uk et al.).
2.4 Gift Cards cannot be exchanged for cash, credit or used in-store.
2.5 Gift Cards will expire [18] months after the original date of purchase after which any outstanding balance will be cancelled.
2.6. Gift Card and/or Gift Cards Codes cannot be replaced if they are lost, damaged (including partial or full removal of the security scratch panel), stolen or if they have expired.
2.7. To ensure the very best product and customer experience, we may add or remove retailers taking part in this program from time to time, even if they are featured on the front of the Gift Card.
2.8. Each Gift Card has a unique Code recorded on the reverse of each card.
2.9. The unique Code will normally be activated and ready for use on the website within 24 hours of purchase.
2.10. The Code can be revealed by removing the silver and black scratch panel on the back of your card using the edge of a coin. Do not press too hard. If the code is damaged or partial obscured, it will not be possible to replace. The unique Code can then be used to register your Gift Card, and then you can progress with your Order on the website.
2.11. The use of the unique Code is subject to these Terms, as may be varied by us from time to time. Purchase of a Gift Card and the registration, or attempted registration, of the Gift Card Code constitutes your acceptance of these terms.
2.12. As part of the registration process you will be required to provide your personal details, a password and a valid email address to where we can send your Order. You are responsible for providing a valid email address and for monitoring that email address for delivery.
2.13. The Gift Card Code will automatically expire 18 months from the date of purchase. After expiry the card and the Gift Card Code will become void and cannot be registered or redeemed. Upon expiry, no refund of any unspent funds will be due to you.
2.14. The Gift Card Code and the Gift Card belongs to us and cannot be exchanged for cash.
2.15. We cannot be held responsible for any loss, theft or unauthorised use of the Gift Card itself or Gift Card Code.
2.16. We reserve the right to take appropriate action where, in our opinion we believe that there is a risk of fraudulent activity or where we have legal or other justifiable reason. Such action may include but is not limited to the cancellation or suspension of the Gift Card Code. Such action does not affect your legal rights.
2.17. At all times you agree to protect the Gift Card and Gift Card Code, treat it as cash and take all reasonable care to ensure that it is not lost, stolen or mislaid.
2.18. Once your Gift Card Code has been registered, and accepted by us, you are then able to proceed and place your Order.
3. Placing your Order
3.1. Once you have registered your Gift Card you may then proceed to place your Order.
3.2. Orders may only be placed on the website printed on the Gift Card. You cannot directly take and spend your Gift Card in any retailer store or shop.
3.3. Our acceptance of your Order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.4. You can place your Order by exchanging your registered Gift Card for retailer e-gift cards or gift cards (‘products’) from a participating retailer or retailers. A list of participating retailers is published on the website and may be amended from time to time.
3.5. Orders will only be fulfilled by us by sending your Order to your designated email address, normally within 1 business day of receiving your Order. We are not able to fulfil Orders in any other manner.
3.6. On receipt, you will be solely responsible for inspecting the product or products received. If there are any discrepancies you must inform us as soon as possible and within 3 business days. If any products you receive are faulty or defective, you should advise us as soon as is reasonably practical.
3.7. We will not be responsible for any failure or delay in providing products to you where this happens because you have provided inaccurate or incomplete information.
3.8. We may make changes to the list of participating retailers or their products to reflect availability, legal or regulatory requirements, or, if at our discretion we reasonably decide or believe that we no longer wish to trade with the retailer or to offer their products.
3.9. We will make every effort to ensure that the details of products offered are accurate. Such products remain subject to availability and some details remain at the discretion of the participating retailer.
3.10. The images of all products are for illustrative purposes only and whilst we will make every effort to display images and colours accurately, there may be sight variations.
3.11. The funds on Gift Cards or Gift Card Codes are not covered by the Financial Services Compensation Scheme. In the event of a retailer gift card or retailer e-gift card issuer becoming insolvent some or all of the funds may not be available to spend. There is no obligation on us to replace or exchange any products in such circumstances.
3.12. In the unlikely event that we are unable to fulfil your Order with your chosen product, we will advise you as soon as is reasonably possible.
3.13. Once you have placed your Order and received your chosen product or products, these Terms will cease to apply and the terms and conditions of the participating retailer will come into effect.
3.14. Once a Lifestyle gift card has been purchased it is not possible to obtain a refund from Motivates or the shop or supermarket the gift card was purchased from. Please see retailers’ own Terms & Conditions of Sale for further information.
4. Problems and Complaints
4.1. Should you have any questions or complaints about the products then please email us at enquiries@thelifestylevoucher.co.uk. Alternatively, you can write to us at our registered office at 3 Bath Place, London EC2A 3DR.
5. General
5.1. We are under a legal obligation to supply Gift Cards in line with these terms and conditions. Nothing in these terms will affect your legal rights.
5.2. We will not be liable for any claims in the supply of Gift Cards or products to you unless we are negligent in our duty. In any event we will not be liable for any consequential loss except as required by law.
5.3. We only supply Gift Cards for your domestic and personal use. If you use Gift Cards for any commercial, business or re-sale purpose we will have no liability to you whatsoever.
5.4. If a court finds that any part of this contract is illegal, the remainder of this contract will continue in force.
5.5. We take all reasonable precautions to keep details of your purchase and Order secure and will adhere to our published Privacy Policy and our legal responsibilities for data security and the protection of your information. Unless we are negligent, we are not liable for losses as a result of any unauthorised access to information provided by you.
5.6. We will not sell or supply any information provided by you to any third party for any purpose other than the processing and redemption of your Gift Card or your Order.
5.7. These terms are governed by English Law and the exclusive jurisdiction of the English Courts.
6. Data Protection & GDPR
6.1 On behalf of The Lifestyle Voucher, Motivates Inc. Ltd complies with each of the eight principles of the Data Protection Act 2018. Those principles require that data is:
· used fairly, lawfully and transparently
· used for specified, explicit purposes
· used in a way that is adequate, relevant and limited to only what is necessary
· accurate and, where necessary, kept up to date
· kept for no longer than is necessary
· handled in a way that ensures appropriate security, including protection against unlawful or unauthorised processing, access, loss, destruction or damage
Motivates Inc. Limited
3rd Floor, 3 Bath Place, London, EC2A 3DR
Company number 11319734
Lifestyle Ultimate is a registered trademark of Motivates Inc. Limited.